Crisis hotlines
If you or someone you care about is suicidal or in danger of harming themselves or someone else please seek help immediately. Call 911, Crisis Services at 716-834-3131, go to the nearest emergency room, or reach the National Suicide Prevention Line at 1-800-273-8255.
Crisis Services
Crisis Services offers many programs, from phone lines where someone will answer your call 24 hours a day 7 days a week, to staff conduct in home assessments in mental health emergencies. They have programs for victims of sexual assault and family violence, as well as other community initiatives.
Buffalo & Erie County 716-834-3131
24 Hour Addiction Hotline 716-831-7007
Kids Helpline 716-834-1144, 1-877-KIDS-400
Chautauqua County Hotline 1-800-724-0461
24 Hour Erie County Domestic Violence Hotline 716-862-HELP
For Shelter: 716-884-6000
24 Hour NYS Domestic & Sexual Violence Hotline 1-800-942-6906
Hearing Impaired? Use 711 (National Relay Service)
English Not Your First Language? We have instant access to interpreters, 24 hours a day.
Crisis Text Line
Crisis Counselors bring texters "from a hot moment to a cool calm," and problem solve to help the texter come up with a plan to stay safe. Crisis Text Line is available 24 hours a day, 7 days a week. Send a text to 741741 and a Crisis Counselor will respond to you quickly via text.
National Suicide Prevention Lifeline
If this is an emergency, if you fear or have thoughts that you may harm yourself, your baby or others you need to call your healthcare provider, dial 911 (emergency services) or go to the nearest hospital emergency room. Help is available 24 hours a day.
Website: 988lifeline.org
Spanish Language Website / Página web en español
1-800-273-TALK (8255)
ECMC CPEP
The Comprehensive Psychiatric Emergency Program at Erie County Medical Center is available 24 hours a day/7 days a week. The psychiatric emergency department is there if you feel you or your loved one is not safe at home due to suicidal thoughts or serious mental illness.
462 Grider St., Buffalo, NY 14215
Call (716) 898-3000
BryLin Behavioral Health System
In severe cases of postpartum depression, intensive help can best be given in a hospital setting. BryLin is a private hospital with staff trained in perinatal mood and anxiety disorders. The hospital accepts voluntary patients 7 days a week, 24 hours a day by calling Admissions at 716-249-6376 ext. 2264. Important: Please call before arriving.
AMT Children of Hope Safe Haven Program
A Safe Haven is a designated public place, such as a hospital, firehouse, EMS station or police precinct where a baby can be left, in a safe condition, so that it may be permanently cared for. The goal of the Safe Haven Program is to accept an infant from a birth mother, get the infant medical care if needed, then put the infant in the adoption process. All crisis calls are kept strictly confidential and you will not have to answer any questions. You and your baby will be safe.
Crisis Line: 1-877-796-HOPE (4673)
Childhelp USA National Child Abuse Hotline
Call: 1-800-4-A-CHILD (1-800-422-2253)
Website: childhelp.org/hotline
New York State
Text hotline: Send a text to 844-997-2121
Chat: https://opdv.ny.gov/chat.html
National Deaf Hotline
Videophone: 9am-5pm M-F
Call: 1-855-812-1001
Email: deafhelp@thehotline.org
NYS Domestic Violence Programs by County
Residential services include domestic violence shelter, safe homes and safe dwellings. Non-residential services include telephone hotline assistance, information, referral, counseling, advocacy, community education and outreach services.